We are anxious for you to find and use our products so if you are unsuccessful in locating a specific product you may contact us using one of the following:
We will usually ship your order by the next business day, unless an item is out of stock. If an item is out of stock, we will contact you. Out of stock items usually ship in 7-10 days.
Our standard shipping charge within the United States is $5.95 for any size order. For international orders, contact us by email or phone and we will charge our cost for shipping.
We allow returns and exchanges within 30 days. Customer pays return shipping.
This privacy notice discloses the privacy practices for gatewayfeathers.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
Your personal data will be used to process your order, support your experience throughout this website, to manage access to your account, and for other purposes described as follows….
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We want you to be happy with the product you purchase from us. If you are not happy with the product, before leaving a negative review, please reach out to us and let’s find a way to make you happy. We appreciate you. We are limited by the USPS in how long we can track a package to 120 days. Therefore if you do not have your product or are unhappy with your product please reach out to us before 115 days from the date your order shipped. Beyond 120 days we cannot track the package for you and cannot address an issue you may have.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.